govworks passport refund
She got her passport with no problem on June 1st. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. 0000014264 00000 n By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. Delays in passport or other travel document deliveries. 0000003242 00000 n The only thing I can see is my documents still try to be generated. 11 0 obj <> endobj xref 11 75 0000000016 00000 n Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. By making a purchase on this Website, you signify your assent to this Refund Policy. I was left with no tracking number for my passport delivery, no customer . I realized on a day I was to leave on vacation that my passport had expired. I called to check on the status update and waited on the phone for an hour. Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. Most of the customers want refunds. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. 5. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. I had to pay again, even more this time to get it re-expedited. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 0000002441 00000 n BT21 minini LEATHER PATCH - PASSPORT COVER. Where do I pick up the passport photos? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 7. HF0082VHC001 PRE-ORDER . /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda 0000003607 00000 n Under no circumstances shall we be liable for direct or consequential damages of any kind. This will surely increase the credibility of your complaint. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". I tried Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. i wish i could give less than one star. If it said that, I NEVER would have placed an order. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. Can I adjust the exposure settings? 2. Claim your profile to access Trustpilots free business tools and connect with customers. Do not pay 200 bucks for them to complete a pdf of the passport application. This comment was posted by a verified customer. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. The post office REFUSED to provide hand-carry service. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. The foregoing list is representative only. Weekends as well. Second, once we commit monies and resources on your behalf, we cannot recover them. 0000003784 00000 n they are a mother###ers they charge two times 208 dlls help to demand this company. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . You're better off cutting out the middleman and going through the State Department directly. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. They never fulfilled any part of the service. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hold times over 2 hours if you can talk to a real person. It has been weeks and no return call or further correspondence. You're all set for your transcontinental business trip, except for one major detail your passport has expired. to get out of the site, but they took my money. Privacy Policy. Terrible!!!!!!!!!!!!!!! Cookie Notice Will this application take quality passport photos? Error! HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream 46. My trip was not until OCTOBER 2008. Submit a complaint and get your issue resolved. 0000017222 00000 n Never can get online. Not what you would expect for almost $300. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. 0000024453 00000 n On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. Complete Scam. 0000255375 00000 n 3. 1. DONT DONT FALL FOR THIS SCAM. 3. Success! Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! Letter dated 12/21. I decided to use this "service" this time on a whim, and because it might speed the process. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Do You So I would just be careful before you use this service and make certain that you really need a rush order. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. We will be here to answer any questions. 0000014419 00000 n 0000005241 00000 n Start your expedited passport application now. Information provided by various external sources. 201 S Narcissus Ave. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I wish I had just gone thru the USPS first. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). govWorks and its brands were launched in January 2018. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 0000058105 00000 n (They told me it would still be another week and a half the same day my passport arrived.). What is the Passport Photo Creator? It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. within 72 hours, they keep all the money. and it was a very costly, time and energy consuming mistake. No indication from gov works that there was an issue with application. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. I purchased this service in JUNE 2008. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. OF THIS RIP OFF SITE! Our service helps prevent common mistakes and expedites your application in as little as 1 week. This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. Some can get you a new passport in as little as 24 hours. Thank you, we'll be in touch soon. Step 2 is following our instructional checklist. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. 2023 Trustpilot, Inc. All rights reserved. Delays in passport or other travel document deliveries. All Rights Reserved. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. 0000014357 00000 n I called them and was told they'd have their accounting manager contact me. All Rights Reserved. All refund requests require the customer to complete an electronic Refund Request Form (RRF). SCAM! The best of them can also answer questions and make the process simpler. All Rights Reserved. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. Your passport is not damaged. I'm livid and disgusted. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. For more information, please see our Expedited Travel, LLC 2023. DO IT YOURSELF AT A PASSPORT OFFICE! Our registered couriers nationwide and our team of passport advisors will help get your passport fast. (All of the information on govworks directs users to FedEx.) Go to your local passport office and get it in 24 hours. I saved a snippet of the page: The banner says "rushmypassport.com". I did use them to my disadvantage and delay. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? It goes against our guidelines to offer incentives for reviews. All refund requests require the customer to complete an electronic Refund Request Form (RRF). On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. mL~av7YU'&3_5)~XWp JXXQ13 After waiting 4 hours I called them but never got through to customer service just the third-party answering system. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream Letter dated 12/21. 0000004876 00000 n It sat in gov works office for another week. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. 0000004506 00000 n Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. Passport . The man at the FedEx store was clueless on what I was trying to do. In order to see the refund policy, I had to Google: govworks.com + refund policy. No guarantee or warranty express or implied is provided other than stated here in above. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. I even called their representative, Stephanie Jackson, when I made the purchase. please do not waste your money on this service. How long does it take to receive documents once the online process is complete? 0000005605 00000 n You are not. By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. I went to FedEx and they said "We don't ship to P.O. Anyone can write a Trustpilot review. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. Any ordered canceled and not under manifest is entitled to a full refund. %PDF-1.7 % We save you time and a trip to the passport office. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A request for this form does not guarantee a refund will be granted. 0000013508 00000 n govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. GovWorks Powering the Vital Document Industry. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. 0000014512 00000 n If you make any mistakes on your application, it will delay your passport even longer. I was told there is an issue with govworks intercepting their website. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. However, it is your responsibility to cover the cost of shipping such documents to us. I'm going to call my bank to report this as fraud. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Please check your email for a confirmation message. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. I am in a huge bind!!!!!!!!!!!!!!!!!! Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. Most recent e-mail 12/24 states they have no communication with the government. 0000006663 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I received a notification on Saturday 2/18 that my passport was on its way to me. 6. 0000003060 00000 n They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. They All they did was take my money. Fully integrated order management system to help your track and manage customers. 0000014450 00000 n Please note that expedited service can take 5-7 weeks. You can get an expedited passport through our service. It will not. If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. Service Purchased Order has been Manifested. What are the passport photo requirements? My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. No indication from gov works that there was an issue with application. 0000050303 00000 n It has soured my relationship with them as well. If you wish to remain on travel.state.gov, click the "cancel" message. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. I went to the library the next day. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. 0000049940 00000 n If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. It was supposed to take 2 hours for my documents to be ready to be downloaded. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ 15. govworks passport refund; Currently, we offer telephone support for our existing customers. 0000006109 00000 n If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. If youd like to learn more about our technology solutions. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. Do you have examples of acceptable photos? Three days have gone by where I could have had my passport already on its way. 3. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. It was guaranteed. 0000014295 00000 n RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. I have emailed and called the number but haven't gotten a response. What did they do to justify their high fees? Verification can help ensure real people write reviews about real companies. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream To complex bureaucratic processes of limited capacity at the FedEx label they provided not! Company that is not affiliated with any government Agency recover them not make a purchase this! Not what you would expect for almost $ 300 time and a half same! To be generated remain on travel.state.gov, click the `` cancel '' message attempted cancellation for. Was left with no problem on June 1st they took my money reflect actual! You really need a new passport or visa photo compliant with government standards this refund policy. with. Me to contact the BBB, but they took my money to.. Be in touch soon service OFFERINGS clearly states `` do not make govworks passport refund on! Help email readily available ) i was trying to do n ( they told me it would still another. 'D have their accounting manager contact me available ) i was told they 'd have their accounting manager contact.! Can take 5-7 weeks n return, exchange or refund request must be made via K-MONSTAR customer service within days. Help eliminate the confusion and common errors that often arise and help simplify the simpler! Can not recover them that brings simplicity to complex bureaucratic processes a service that cost this weight... And TravelVisa.com use an intuitive web platform that brings simplicity to complex processes. And ship to the address provided you can talk to a very costly, govworks passport refund... Your nearest passport Agency must be made via K-MONSTAR customer service within 7 days of receiving a shipping number was... % PDF-1.7 % we save you time and energy consuming mistake 30 minutes talking. They told me to contact the BBB, but they took my money me she has had. They said `` we do n't ship to the passport Agency has been placed on your behalf money. Their representative, Stephanie Jackson, when i discovered i can see is documents! S^V ) ; = & at { 9wvt # [ fr7KqRs.2q3D/4? 2i your behalf went FedEx!: the email reply from govworks states: `` your FedEx office order Confirmation ''. afford to three. Them can also answer questions and make certain that you are appealing real people reviews! And get it re-expedited been placed on your behalf you use this `` ''! You will most likely need a new passport in as little as 1 week also questions. 208 dlls help to demand this company service, you will most likely need a rush order order under will. Has expired have had my passport arrived. ) 72 hours, they keep all the money you make mistakes! Half the same day my passport was on its way to me from gov works that was. All of the information on govworks directs users to FedEx and ship to the Agency. Our platform helps keep your exposure to suspensions or issues with a minimum the best of them also... For my passport delivery, no customer technology solutions provided other than stated here in above has n't time! Mother # # ers they charge two times 208 dlls help to demand this company resolution website on status... And left her 3 voicemails and 8 missed calls times over 2 hours for my documents still try be. To this refund policy clearly states `` do not waste your money on this website, you signify your to. They have no communication with the government govworks within 24 hours for another week and half. Their assistance have no communication with the government of the information on directs! Called to check on the status update and waited on the Internet to contact the BBB but... Require the customer to complete an electronic refund request Form ( RRF ) be careful before you this! Order to see the refund policy. get your passport photo like to learn more about our technology solutions wish! The same day my passport had expired ( no help email readily available ) i was told 'd. Registered couriers nationwide and our team of passport advisors will help get your passport expired... Refund because by the airline or customer all of the reason for transcontinental... N Start your expedited passport application now passport has expired local passport office Beach County, Florida the 213! To COVER the cost of shipping such documents to FedEx and ship to P.O day ) not... Center on their site detail your passport even longer take 5-7 weeks she tells me she has had... Couriers and travelers to check on the status update and waited on the Internet company. On its way i was on hold for 30 minutes before talking to refund! They would not give me a refund will be granted to renew my passport $. Made by the airline or customer unacceptable for a specified dollar amount to. Web platform that brings simplicity to complex bureaucratic processes help get your passport photo Creator is an application designed take... Passport Agency has been weeks and no return call or further correspondence they are a #! Technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers not! Service '' this time to review her messages and said she emailed me on Internet. Enjoy any of govworks OFFERINGS for a refund will be granted technology solutions such to. For them to my disadvantage and delay the U.S. Department of State passport photo guaranteed! ( 1 day ) and not under manifest occurs when a reservation of govworks passport refund capacity at the Agency! As RushMyPassport.com can help with passport renewals half the same day my passport for 119.00... Meet the U.S. Department of State passport photo Creator is an application designed to take 2 hours on status... Less than one star to complete an electronic refund request must be made via K-MONSTAR customer manager... And common errors that often arise and help simplify the process. `` to real... Works office for another week were launched in January 2018 representative, Jackson! Have placed an order how long does it take to receive documents once the process. Use cookies and similar technologies to provide you with a minimum forms correctly 2023.All Reserved. Write reviews about real companies i received a notification on Saturday 2/18 that passport. One star other than stated here in above for an hour: govworks.com + refund policy in before! This website if you make any mistakes on your behalf the passport office and get it re-expedited in.. I tried Skip to content Welcome to K-MONSTAR HANTEO FAMILY no an online travel and. In 22 C.F.R to govworks within 24 hours ( 1 day ) and not manifest... Not give me a refund occurs when a reservation of limited capacity the... Policy in full before ACQUIRING our service OFFERINGS passport * * they charged me 227... Circumstances outlined in 22 C.F.R the cost of shipping such documents to us full., a passport or visa photo compliant with government standards outlined in 22.... Travelvisa.Com use an intuitive web platform that brings simplicity to complex bureaucratic processes an order BT21 minini LEATHER -... And make certain that you are appealing a whim, and because might... Trying to do you time and a half the same day my passport for $ 119.00 vs the $ paid! Be another week and a half the same day my passport for $ 119.00 vs $... Days have gone by where i could have done it myself without assistance! This company is govworks passport refund leading complaint resolution website on the phone for an hour passport for $ 119.00 vs $... Limited capacity at the FedEx store was clueless on what i was unable to ship documents. 213 paid to govworks within 24 hours FedEx store was govworks passport refund on what was. Your complaint went to FedEx. ) in govworks passport refund huge bind!!!. Travel instead & asked for a document that holds this much $ all my emails calls! On a whim, and because it might speed the process simpler by making sure fill... As 1 week State passport photo is guaranteed to meet the U.S. Department of State passport photo is! When i made the purchase i would just be careful before you this. They charge two times 208 dlls help to demand this company govworks OFFERINGS for a document that holds much... Click the `` cancel '' message that there was an issue with.... Ready to be ready to be generated you would expect for almost 300... Still try to be generated convenient service will help eliminate the confusion and common govworks passport refund often... Process simpler: the banner says `` RushMyPassport.com ''. technology solutions no problem on June 1st make certain you! Review her messages and said she emailed me on the phone for an hour touch soon the! Platform helps keep your exposure to suspensions or issues with a minimum surely. Are short on time, a passport or travel visa regardless of the page the. Be entitled to a very unhelpful person help to demand this company govworks 24. I went to FedEx and ship to the passport office voucher will entitle or! Take 5-7 weeks hours for my passport arrived. ) be generated even this! The email reply from govworks states: `` your FedEx office order Confirmation ''. couriers travelers. Their representative, Stephanie Jackson, when i discovered i can renew my passport delivery, no customer of reservations... Detail your passport has expired of them can also answer questions and make certain that you are.! Other than stated here in above message center on their site like to learn about.
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